Effective Date: [17.06.2025]
Welcome to Chapter4.sa (“we”, “our”, “us”). Your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit or make a purchase from our website, whether you are located in Saudi Arabia or anywhere in the world.
1. Who We Are
Chapter4.sa is a multi-brand fashion retail platform based in Saudi Arabia with both physical and online presence. We offer curated collections from multiple fashion labels and ship our products globally.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information
When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:
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Full Name
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Email Address
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Phone Number
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Billing and Shipping Address
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Payment Information (processed securely via third-party gateways)
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Order History
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IP Address and browser/device details (for security and analytics)
2.2 Automatic Information
When you browse our site, we automatically collect:
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Log data (device type, browser type, pages visited)
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Cookies and similar tracking technologies (see section 6)
3. How We Use Your Information
We use the data we collect for the following purposes:
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To process your orders and deliver products
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To provide customer support
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To personalize your shopping experience
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To send order updates, promotions, or newsletters (if subscribed)
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To improve our website functionality and security
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To comply with legal obligations
4. Sharing Your Information
We do not sell your personal data. However, we may share it with:
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Payment processors (e.g., Visa, MasterCard, Mada, PayPal, etc.)
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Logistics and shipping partners for order delivery
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Third-party service providers who help us operate our website (e.g., hosting, analytics)
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Regulatory authorities if legally required
All third parties are bound by confidentiality and data protection agreements.
5. International Data Transfers
Since we ship worldwide and use global service providers (e.g., hosting, payment gateways), your data may be processed outside of your home country. We ensure that appropriate safeguards are in place, especially for customers from the EU and UK, in accordance with GDPR.
6. Cookies and Tracking Technologies
Chapter4.sa uses cookies to:
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Remember your preferences
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Track site usage
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Analyze traffic and performance
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Deliver relevant ads (via platforms like Google and Meta)
You may manage your cookie preferences through your browser settings.
7. Your Rights
Depending on your location, you may have the following rights:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to or restrict processing
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Request data portability
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Withdraw consent at any time (e.g., unsubscribe from emails)
To exercise your rights, contact us at support@chapter4.sa
8. Data Retention
We retain your data as long as necessary for:
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Order fulfillment
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Legal and tax purposes
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Customer service and warranty support
Inactive accounts and order data may be deleted after a reasonable retention period.
9. Security Measures
We implement industry-standard security practices to protect your data, including:
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SSL encryption
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Secure server infrastructure
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Regular security audits
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Restricted access controls
However, no system is 100% secure, and we advise you to use strong passwords and avoid sharing sensitive login details.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., brand partners, payment gateways). This Privacy Policy does not apply to them. We recommend reviewing their policies before sharing your data.
11. Children’s Privacy
Chapter4.sa does not knowingly collect or store personal data from children under the age of 13 (or applicable local age of consent). If you believe your child has provided personal data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date” above. Continued use of our services constitutes your acceptance of the revised terms.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
📧 Email: support@chapter4.sa
📍 Address: 14A BUILDING, TAYMOOR STREET, 12211
📞 Phone: +966557005566
+966552882895