Effective Date: 17.06.2025
Welcome to Chapter4.sa (“we”, “our”, or “us”). By accessing or using our website or purchasing from us, you agree to be bound by the following terms and conditions.

1. General Information

Chapter4.sa is a multi-brand online and offline fashion retailer based in Saudi Arabia, offering products from various fashion brands and shipping internationally.

Contact Details:

• Email: support@chapter4.sa
• Phone: +966557005566 / +966552882895
• Address: 14A Building, Taymoor Street, 12211, Riyadh, Saudi Arabia

2. Acceptance of Terms

By accessing our website, browsing, registering an account, or placing an order, you confirm that you are at least 18 years old and agree to these Terms and Conditions. If you do not agree, you may not use our services.

3. Products and Availability

• All products listed are subject to availability.
• We reserve the right to modify or discontinue products at any time without prior notice.
• Product colors and visuals may vary slightly depending on your display settings.

4. Pricing and Payment

• All prices are listed in SAR (Saudi Riyal) or your selected currency and include VAT (where applicable).
• We reserve the right to change prices at any time without notice.
• Payments are processed securely via approved payment gateways (Visa, MasterCard, Mada, Apple Pay, etc.).
• Chapter4.sa does not store your full card details.

5. Shipping and Delivery

• We ship locally within Saudi Arabia and internationally.
• Shipping fees, estimated delivery times, and available courier services are shown at checkout.
• Chapter4.sa is not responsible for delays due to customs clearance or unforeseen courier issues.

6. Returns and Exchanges

• You may request a return or exchange following our Return & Exchange Policy.
• Returned items must be unused, unworn, and in original packaging with all tags attached.
• Certain items like undergarments or customized products may not be returnable.
• Shipping costs for returns are the responsibility of the customer unless the product is defective.

Refer to our Return Policy for full details.

7. User Accounts

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate and up-to-date information.
• Chapter4.sa may suspend or terminate accounts involved in fraudulent activity or misuse.

8. Intellectual Property

• All content on Chapter4.sa, including images, logos, designs, and text, is the property of Chapter4.sa or its brand partners.
• Unauthorized use or reproduction is strictly prohibited.

9. Privacy

We value your privacy. Your data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

10. Limitation of Liability

• Chapter4.sa shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services.
• We do not guarantee that the website will be uninterrupted or error-free at all times.

11. Force Majeure

We shall not be held liable for delays or failure to perform due to events beyond our control, including but not limited to war, strikes, natural disasters, government restrictions, or technical issues.

12. Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes will be resolved through the competent courts in Saudi Arabia.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updates will be effective upon posting on our website.

14. Contact Us

If you have any questions regarding these Terms, please contact us:

📧 Email: support@chapter4.sa
📍 Address: 14A Building, Taymoor Street, 12211, Riyadh, Saudi Arabia
📞 Phone: +966557005566 / +966552882895